Patients & Visitors
Current Visitor Guidelines
In response to the presence of COVID-19 in Arizona, Northwest Medical Center, Oro Valley Hospital, Northwest Medical Center Sahuarita and Northwest Healthcare affiliated clinics are implementing a restricted Hospital and Clinic Patient Visitor Policy for all medical sites.
Effective Monday, 5/10, at 7 a.m., visitation will be allowed as follows:
- Emergency room patients are allowed one visitor at the bedside only. Visitors will not be able to leave the patient’s room. If the patient is admitted, the visitor will be asked to leave the hospital.
- Non-COVID Inpatients will be allowed one visitor at a time, from 10 a.m. - 6 p.m. Visitors will not be able to leave the patient's room. Lobbies, cafeterias and other common areas remain closed to visitors.
- Outpatient surgery patients will be allowed one visitor. Visitors are encouraged to wait in their car, but may also wait in the outpatient surgery lobby. Cafeterias remain closed to visitors.
- Labor and delivery and postpartum patients will be allowed one adult support person for the length of their stay. The support person must remain the same throughout the entire stay. One additional visitor is allowed during labor, and one visitor at a time is allowed in postpartum, during visiting hours of 10 a.m. - 6 p.m.
- NICU babies will be allowed two adult visitors. Visitors must remain the same throughout the entire stay.
- Pediatric patients in other areas of the hospital/clinics can have two parents or adult caregivers with them.
- Patients on the behavioral health unit at OVH can have one visitor per day, from 5:30 p.m. - 6:30 p.m.
- Non-COVID end-of-life patients will be allowed one visitor.
- Patients at Northwest Primary & Specialty Care clinics, Northwest Urgent Cares, Northwest Emergency Centers, NMC, OVH and NMC-Sahuarita Outpatient Departments (therapy services, imaging, laboratory, etc.) will be allowed one visitor.
- Additional visitors essential to patient care will be considered on a case by case basis (translation, discharge needs, dementia care, etc.).
Visitors will be asked screening questions by a medical professional at each entrance, and have their temperature taken. If positive for any COVID-19 symptoms, individuals will be asked not to visit patients and leave the facility. Social distancing measures will remain in place, and visitors may be asked to wait outside briefly if appropriate social distancing cannot be maintained. All visitors will be required to wear a mask for the duration of their stay. Visitors who refuse to wear a mask will be denied entrance.
The COVID-19 Visitor Policy is intended to provide additional safeguards for our patients, families, visitors and caregivers through decreased exposure to individuals who may have been exposed to COVID-19.
Thank you for your understanding.
At Northwest Healthcare, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.
Request Medical Records
Patients who have received care at Northwest Healthcare may request copies of their medical record/health information by contacting the hospital and requesting an Authorization for Release, Use and Disclosure of Health Records form.
Download The Form
Northwest Medical Center Medical Records:
· Phone – (520) 469-8950
· northwest.roi@northwestmedicalcenter.com
· Fax – (520) 469-8151
· Mail – 6200 N. La Cholla Blvd Tucson, AZ 85741
Oro Valley Hospital Medical Records:
· Phone – (520) 901-3560
· orovalley.roi@orovalleyhospital.com
· Fax – (520) 901-3984
· Mail – 1551 E. Tangerine Road Oro Valley, AZ 85755