Patients & Visitors
Current Visitor Guidelines
In response to the presence of COVID-19 in Arizona, Northwest Medical Center, Oro Valley Hospital and Northwest Healthcare-affiliated clinics are implementing a restricted hospital and clinic patient visitor policy for all medical sites.
Effective Monday, 9/21, at 8 a.m., visitation will be allowed for non-COVID patients as follows:
- Inpatients will be allowed to have one visitor between the hours of 8 a.m. and 8 p.m. Visitors must stay in the patient’s room and may not congregate in lobby areas. The cafeteria is closed to visitors.
- Emergency room patients are allowed one visitor at the bedside only. Visitors will not be able to leave the patient’s room.
- Outpatient surgery patients will be allowed one visitor at discharge only. Visitor will be called when patient is nearing discharge to assist with discharge instructions.
- Labor and delivery and postpartum patients will be allowed one adult support person, and may have one additional visitor.
- NICU babies will be allowed two adult visitors. Visitors must remain the same throughout the entire stay.
- Pediatric patients in other areas of the hospital/clinics can have one parent or adult caregiver with them.
- End-of-life patients will be allowed one visitor./li>
All other visitation at Northwest Medical Center, Oro Valley Hospital, Northwest Primary & Specialty Care Clinics, Northwest Urgent Cares, Northwest Emergency Centers and all affiliated outpatient departments is still suspended. Additional visitors essential to patient care will be considered on a case by case basis (translation, discharge needs, dementia care, etc.).
Visitation is allowed for non-COVID patients only. Visitors will be asked screening questions by a medical professional at each entrance, and have their temperature taken. If positive for any COVID-19 symptoms, individuals will be asked not to visit patients and leave the facility. All visitors will be required to wear a mask for the duration of their stay.
Due to the changing nature of COVID-19’s presence in Arizona, this policy will be revised accordingly in response to circumstances.
Thank you for your understanding.
At Northwest Healthcare, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.
Request Medical Records
Patients who have received care at Northwest Healthcare may request copies of their medical record/health information by contacting the hospital and requesting an Authorization for Release, Use and Disclosure of Health Records form.
Download The Form
Northwest Medical Center Medical Records:
· Phone – (520) 469-8950
· northwest.roi@northwestmedicalcenter.com
· Fax – (520) 469-8151
· Mail – 6200 N. La Cholla Blvd Tucson, AZ 85741
Oro Valley Hospital Medical Records:
· Phone – (520) 901-3560
· orovalley.roi@orovalleyhospital.com
· Fax – (520) 901-3984
· Mail – 1551 E. Tangerine Road Oro Valley, AZ 85755